Refund & Cancellation Policy

Refund & Cancellation Policy

This policy explains how Ghana Vogue Events handles refund requests, duplicate transactions, cancelled events and paid voting or event-related services purchased through this website.

Paid Voting

Where a payment is successfully processed and the corresponding valid votes are credited to the selected contestant, the service is treated as delivered and the payment is generally non-refundable. Users are responsible for confirming the contestant and vote quantity before authorising payment.

Failed or Incomplete Transactions

If money is deducted but the website does not confirm the transaction or the purchased votes/service are not delivered, contact Ghana Vogue Events so the transaction can be investigated. Where verification shows that payment was received but the service was not delivered, we will either provide the purchased service or process an appropriate refund.

Duplicate Payments

If the same purchase is charged more than once because of a verified processing error, the duplicate transaction may be refunded after reconciliation with our payment records and payment processor.

Event Cancellation or Material Change

For paid event tickets or registrations, any refund eligibility following cancellation, postponement or a material programme change will be communicated for the affected event. Where Ghana Vogue Events cancels a paid service and cannot provide a reasonable replacement, eligible customers may receive a refund subject to transaction verification.

Fraud, Abuse and Chargebacks

Refunds will not be issued for fraudulent transactions, manipulation of the voting system, prohibited conduct or services already validly delivered. Ghana Vogue Events may suspend transactions or accounts while suspected fraud or abuse is investigated.

How to Request a Review

Email support@ghanavogueevents.com with the transaction reference (if available), payer name/contact, date, amount, event or contestant involved, and a description of the issue. Never send your card PIN, CVV, mobile-money PIN or one-time password.

Approved refunds are returned through an appropriate payment channel and may take additional processing time depending on the financial institution or payment provider.